Industry Contacts
Our list of contacts may be able to help you.
General Gas Safe Register enquiries:
Consumers and engineers: Please contact register@gassaferegister.co.uk.
Gas Emergency Contacts
Country | Natural Gas (NG) | Liquified Petroleum Gas (LPG) | Towns Gas/Mains Gas** |
---|---|---|---|
England, Wales and Scotland | 0800 111 999 | Contact number on bulk storage vessel or meter* | N/A |
Northern Ireland | 0800 002 001 | Contact number on bulk storage vessel or meter* | N/A |
Isle of Man | 0808 1624 444 | 0808 1624 444 | 0808 1624 444 |
Guernsey | N/A | 01481 749000 | 01481 749000 |
Jersey | N/A | 01534 755555 | 01534 755555 |
*This applies for bulk and metered supplies – for cylinder supplies please see local telephone directory for contact details. On caravan sites and boats, the site owner and/or boat operator may also have gas safety responsibilities.
**Guernsey and Jersey use a manufactured LPG/air mixture commonly known as ‘mains gas’, served to customers from an underground mains. The Isle of Man has a similar system known as ‘towns gas’, however many of the LPG/air installations on this network are currently being converted to burn natural gas.
Contact Your Energy Supplier
Details of the six main energy suppliers:
- British Gas: 0800 048 0202
- NPower: 0800 073 3000
- EON: 0345 059 9905
- Scottish and Southern Energy (SSE): 0345 071 9710
- EDF Energy: 0800 056 7777
- Scottish Power: 0800 027 0072
Details of the three main LPG suppliers:
- Calor: 03457 444 999 (LPG emergency), 0808 252 7907 (enquiries) or www.calor.co.uk
- Flogas: 0800 574 574 or www.flogas.co.uk
- AvantiGas: 0808 208 0000 or www.avantigas.com
Other contacts
Fuel | Useful contact details |
---|---|
Gas |
|
Oil and Biofuel | OFTEC: 01473 626298, www.oftec.org |
Solid fuel and Biomass | HETAS: 01684 278170, www.hetas.co.uk |
Plumbing |
|
Energy Theft
Energy Theft is a danger to people and properties
Energy theft, also known as meter tampering, occurs when individuals interfere with their electricity or gas meters or remove them completely to reduce their energy bills. This hazardous practice puts people and communities at risk, leading to potential electrocutions, fires, and gas explosions that result in damage to property, injury, and, in some cases, even death.
Learn more about the dangers of energy theft and how to spot it at the Stay Energy Safe website here.
Report Energy Theft to save lives
If you suspect energy theft, you can report it 100% anonymously, 24/7, 365 days a year, through the Stay Energy Safe website online form here or call the free phone dedicated number—0800 023 277.
Stay Energy Safe is an independent service operated by the charity Crimestoppers which guarantees you will remain 100% anonymous, they won’t ask who you are, they will just pass on what you know.
Useful contacts
Consumer Advice:
- Citizens Advice Consumer Services – 03454 04 05 06, www.citizensadvice.org.uk
- Office of Fair Trading (Isle of Man) - 01624 686500, www.gov.im/oft
- Consumer line (Northern Ireland) – 0300 123 6262, www.consumerline.org
Building regulations advice:
- Local Authority Building Control (LABC) – visit the website to find your closest LABC office.
CO alarm advice:
- Council of Gas Detection and Environmental Monitoring (CoGDEM) – 0800 1694 457, www.cogdem.org.uk
Medical information:
- Visit NHS Choices and for non emergencies contact 111 (England and Scotland only).
Patient support groups:
- Carbon Monoxide and Gas Safety Society (CO-Gas Safety) – 01372 466112, www.co-gassafety.co.uk
- CO-Awareness Ltd – 0161 408 0082
Gas industry normative documents:
- Institute of Gas Engineers and Managers (IGEM) – 01509 678182 or 0844 375 4436, IGEM.org.uk
- British Standards Institution – 0345 086 9001, BSIgroup.co.uk
- Liquid Gas UK – liquidgasuk.org or email Liquid Gas UK
Download the latest Legislative Normative and Informative document list